Called Banfield Urbana Pike Frederick today @ 445 on a Saturday after noon. Alex answered the phone and I told him my problem with Bella. Although it was very close to closing, Alex spoke with Dr. Ringley who said she would see Bella right away. Long story short Great Job Alex, Dr. Ringley and staff for taking excellent care and resolving her issue right away.
Be careful, I took my dog here yesterday for a ear infection and told the staff that my dog is most likely pregnant and they said okay. Long story short the vet prescribed her prednisone for it and this could abort her litter. Seems like the receptionist don’t pay attention to detail here... Time to start looking for another vet.
I usually have very positive experiences with them, but this week has been extremely frustrating. I come to get my cat a booster, they are out of the vaccine. They forget to give me my revolution that I added to my plan. I asked if I come back in 2 days will I be able to avoid restarting the vaccine series, they say yes. I show up 2 days later for the vaccine, AFTER the vet calls me and says he will need a booster in 3 weeks. What?! The staff told me it wouldn’t be needed. With my work schedule doing over time every single week at the hospital it is very upsetting that they are this careless about the information they give out. Sadly disappointed
Recently took my dog there for minor procedure. Staff very courteous and procedure done promptly. Pricing was reasonable also. Job well done Petsmart Banfield. Thank you.
The facility is inside of Petsmart. The reception staff is friendly, and prompt. I arrived a few minutes before my appointment, which I had made the afternoon prior. They checked my Pittie Lola in. Animal owners are not allowed in exam rooms for Covid safety. This facility has a Vet Tech named Kevin, he is incredible with my two Pitties, they adore him. Lola sometimes has aggression issues, Kevin handled her start to finish of the visit. He put her at ease during her exam. They dealt with her issue, conveyed what they did to me, answered my questions, and made suggestions on her diet. Kevin returned a happy Lola to me at check out, a staff member printed out Lola's health report. In and out in under an hour. Lola and I continued our day.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂