Staff not personable or friendly. Seemed irritated by our presence and were too concerned about talking to their friends.
My family and I visited this location in the Westview Shopping Center in Frederick last night . I’ve been in many Baskin and Robbins over the years beginning in Virginia in 1974 and have always enjoyed their ice cream . I have to say our visit tonight was an exception to those positive experiences. First , many of the ice creams were missing labels and those that had labels were incorrect . When asked , the server couldn’t identify the flavor . Were they not properly trained by management? The ice cream was pretty soft and she couldn’t even give us a proper size scoop so we definitely didn’t feel we got our monies worth . On top of all this she didn’t even know what a cake cone or sprinkles were when requested. Again , it appeared to be a lack of proper training . I like so many of the Baskin and Robins ice cream flavors and have previously enjoyed visiting their other establishments , but, tonight was a big disappointment. It definitely makes me less likely to revisit there again .
I hate coming here but haven’t been here for awhile so I decided to go. Ordered a coffee and an ice cream cone... the coffee lid was not all the way on and spilled all over me and in the car !!! And then to top it all off the cone was stale !!!! Never again !!!!
Usually great but the past couple times I've gone they've given me the wrong flavor :/
Barley have any flavors, always out of stuff, and the staff is extremely rude
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂