Zero stars for Blaine Window and Door. Awful experience from start to finish. We called to get an estimate to replace 2 exterior doors and repair 2 sliding doors. We scheduled an estimate appointment for their first available date which was 3 weeks after calling. After meeting with the with the estimator, he promised to email us an estimate within the week. After 3 weeks we hadn't gotten anything or heard from the company, I had to call twice to get the estimate emailed to me. When the $18,000 estimate was finally sent, it only represented some of the work we asked for and was so vague, it was clear zero effort was put into preparing it. For $18,000, you'd expect more than 'hardware, entry door lock' as the only description of the hardware they are expecting you to pay for. So, I called and left a message for someone to call me back. No response. 3 days later, I called and left a message for the owner to call me back. No response. I emailed the owner. No response. It is amazing that this place is able to stay in business when they failed at every level of a relatively simple project. I can certainly tell they aren't a thriving business. So, we are 6 weeks from the start of this process and zero progress has been made, just lots of valuable time and energy wasted. I suggest you go elsewhere!!
Called for a certain spline,they said they had it went over to pick it up and they lied to me did not have it. Poor customer service 😢. Will not even try to call anytime soon. 0 star rating
I contacted Blaine to address weatherstripping issues with a sliding glass door and four window openings in my condo. They provided a total price for the entire job. They did not complete the job and charged me more to do what should have been done initially. I agreed to pay them but felt that I being abused. They were scheduled to come back and finish the job on a Thursday. They never showed up. I called them, they came on Friday. They removed the glass sliding door, and replaced the weatherstripping. They do not use shoe covers on their shoes. They tracked dirt back into my condo after replacing the weatherstripping on the door while on the exterior porch. I certainly would never use or recommend them again.
Usually really good service. Sometimes the person at the front desk doesn't have the best service but overall great experience.
If I could give 0 stars, I would. Terrible service - slow to call back, estimates have no breakdown with costs associated to each item listed, no description of the product they are providing, and minimal discussion or explanation of the work to be performed. Recommend you find another place.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂