It didn’t start off great…..it was patchy. I wasn’t greeted when I came in to make a reservation. I stood there for several minutes before I spoke up and asked where I could make a reservation. The young lady said “sure what do you need” . I explained what type of room I wanted and she helped me get a room reserved, BUT she didn’t tell me the right price! She didn’t even explain the ‘incidentals hold charge’ , she went through the process like the keyboard was on fire, not communicating any details at all and gave me a total. Which turned out to be wrong. The only reason I’m aware of the hold charge they put on your card is because I used to work for a hotel , but it’s still the responsibility of the staff to communicate that. So today I check my bank statement knowing the incidentals charge just have cleared by now …..and the charge is $26 more than I was told! I called the hotel and spoke to front desk about the issue, she then referred me to a manager by the name SARA. She was great!!! Very understanding, listened to my concerns clearly and tested me fairly in resolving the matter. I would definitely return for another stay , but had I not had this time around with Sara I may have felt different and reviewed this location otherwise. Keep up the great work Sara 🙂
Reserved my room. Arrived to the hotel and did not get the room I initially reserved or paid for. Was offered a discounted price. Since it was my other half’s birthday celebration we decided to stay anyway. At the time of check in 200.00 was put “on hold” but actually taken out of my account. 7 hours later an additional 170.00 was also taken out my account as well. The customer service rep denied that this happened and was not helpful at all. Would not even let me know when a manager would be available. He rudely stated , “tomorrow!!” I have stayed in many different Marriott locations and have never had a single complaint. This experience has made me decide to pursue other hotel chains in the future.
Nice water view. Restaurants, bars, wine spot, entertainment; in one spot. Great after work get away. Super relaxing energy.
Good Marriott in an excellent location. Great for short getaways as the Rio entertainment complex & waterfront are literally right outside. My room had an unorthodox configuration still, the hotel is recommended and it does have a small convenience store right by the counter.
Awesome location..you can walk out and grab food and desserts, even catch a movie all in walking distance, ease of check-in, parking available in garage across the street but it's understandable considering the location, some rooms face the lakefront. Comfortable sitting area with beautiful decor. The place was clean and measures in place to help prevent spread of germs.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂