From start to finish Eric Smock team was professional, courteous and expertly trained to do an install as complicated as ours was. They provided solutions to bring a ductless system into our 100 year old home which required a lot of thinking outside of the box. Every member of their crew took the utmost care on our property and they were as friendly and respectful as I have ever encountered in the world of specialized contractors. Another plus is that their quote/pricing beat competitors by tens of thousands of dollars. If you are looking for a great company who can deliver beyond what they promise do not look any further, this company is it. Thank you for a great experience every step of the way.
Our service tech, Jim, was outstanding and professional. Full of knowledge, gave a great deal of information so that we understood our system better. Representative who took initial call to set up the appointment was polite and explained our options (regular house call or maintenance contract). Received text message, email and a phone call for arrival time. It was also nice that they are a local company and not a big box name.
Eric Smock was able to get me in the same day on a Friday. I called for a leak in my basement. From first point of contact in the office to the service out in field - these folks are the best. Professional, courteous and take the time to explain, listen and understand. Doug was my service person, he was very nice to explain what happened and professional. I am making them my HVAC contractor! Thank you all for making this uncomfortable situation with time of the essence bearable.
The AC Technician Kevin M. was outstanding. We are a Church renting a business space. The AC wasn't getting cool as we needed. Called Eric Smock company that gave me good information about the AC unit. I believe they gave me the correct support to pass on the owner of the space. Kevin was very patient in example about the service information he gave to me. I will used them again whenever I have an AC issue
Eric Smock is for sure the best in the business. They have maintenance plans that are budget friendly and just make sense (keep everything in great shape). Technicians are always prompt, professional, and experienced. Great experience each time. Well done.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂