Is this your business?
In July 2019, Fritz and FNG installed a new deck outside our townhome in Clarksburg. Terrific quality workmanship and affordably done. Got the work done within a timely manner.
First off let me say I never leave reviews. I just don’t, but I admit I do read them. I know how important reviews are so here I am. I hired FNG Renovation for our first rehab project. The value of the rehab project was almost 70k. We started Nov 2019 and finished mid Feb 2020. The project included complete interior demo, new drywall ceilings, new recessed lighting, new kitchen cabinets and countertops, new windows, new exterior doors, roof etc. Before actually landing my first rehab project, I had met Fritz on a number of potential projects. He provided a solid bid number on these other projects and was always prompt with pricing. Half of the battle is finding a reliable contractor to meet you on potential projects. They know there’s only a small chance the investor will actually end up with the project. So I appreciated Fritz’s time just chasing projects. As this was our first flip there is always things you are going to learn. I will say I am extremely satisfied with the quality of work. I have no complaints there really. The kitchen looked amazing. One thing I appreciated working with Fritz is he’s used to working with investors and doing full house renovation flips. He didn’t really pester me about picking out colors, or cabinets, etc. We talked about some general color schemes, and he did the rest. I basically told him I don’t care what the colors are, just make it look good. And he did. He used quality (soft close) cabinets and flooring. I have been in a number of flip houses for sale with much cheaper cabinets and carpets. Other flips houses are your competition and you have to know what your competition is offering. I have no complaints with the materials used for the project. As the project progressed we ended up doing more work than originally planned for. His change order pricing was reasonable. So why 4 stars? A couple complaints. Schedule. I think originally we were talking being done by the end of the year. The project seamed to drag on before we were finally finished. When we first started, his draw schedule is based on work being done prior to any payment. Especially if you are dealing with a hard money lender, they will not pay for work not complete. As the project progressed, to me we started paying prior to having the work complete. I understand the contractor needs cash to purchase materials, but as an investor you need to be careful. In the end FNG did all the work they were paid to do but there were times I was little nervous. Another minor complaint was I would have liked to have seen a cleaner worksite. They initially brought 1 dumpster. They really needed 2. It took a while to get the old materials finally cleaned out of the house. Also I spent too much time picking up broken glass from the driveway and yard from when they replaced the windows. That was annoying, but not the end of the world. Also, towards the end of the project I was dealing with Fritz’s subs directly. To me, that’s unprofessional. I hired FNG, not their subs. But the advantage is I’m not paying for Fritz’s markup on work done by his subs. While I appreciate that, to me it’s just a little unprofessional. Well, that’s my lengthy review. I’m also attaching a couple before and after pics.Was I happy with the work done? Yes. Was there a couple things I would do different next time? Yes. Would I recommend FNG Renovation or work with them again? Absolutely. James Humble
This letter is about the complaint submitted by Ms. Felicia Parks regarding the renovation of her driveway, her flower bed, and construction of a new deck In our initial conversation, Ms. Parks informed me that she wanted a new deck with a handicap ramp constructed in the rear and side of her house. In addition, she wanted a cemented flower bed, a cement pad for a shed, and desired to extend her driveway. I provided Ms. Parks with two quotes. The first quote date June 30th, 2019, was for $15,900, for labor and materials. However, after further conversations, an agreement was reached to complete all three projects for labor only for the sum of S10,000, which would be completed in three phases to comply with rules and regulations of MHIC, I also informed Ms. Parks that she would be responsible to pay for the architect’s drawings, which was not included in the $10,000. Ms. Parks agreed to provide the materials and pay the cost for the dumpsters since she has chosen to pay FNG Renovation directly for labor only. . I made Ms. Parks aware of the issues via email. Regarding the deck, Ms. Parks stated that she wanted either a wooden deck or a composite deck. The price I gave her was for a wooden deck and was cheaper than that of the composite, and she was informed that the composite deck will cost extra due the difficulty to build. In addition, she wanted the exact cost of the materials for both wood and composite. I informed Ms. Parks after further research that it was difficult to determine the exact cost; however, I provided her with a ballpark figure since it was possible that extra materials may be needed during construction. Furthermore, I informed Ms. Parks that I am eligible to receive a 10% discount at some stores, which could save her in materials cost, but that there was still some variability in the cost of materials. Nevertheless, Ms. Parks became adamant and demanded that I visit as many stores as possible in order to get her exact numbers and save her more money. As a business owner, it is not feasible to spend this level of effort to price compare various materials for a customer who contracted to purchase her own materials. (As noted above, our contract was for her to pay FNG Renovation labor only.) When I informed Ms. Parks that this was not feasible, she became angry and condescending, and she requested that I reimburse her the second draw, which was $3,333. As noted in the draw schedule above, that money was for: 1) demo the front garden area (completed), 2) build a new retaining wall (completed), 3) obtaining the permit (completed), and 4) begin deck framing (not started because Ms. Parks wanted FNG Renovation to pick out the deck materials, which was not part of the contract). Although we had completed three-fourths of the work scoped in the second draw, Ms. Parks language was abusive and harassing, so I informed Ms. Parks that I will comply with her request and return her funds. However, before I could proceed, the funds were automatically removed from my account. Square informed me that the funds were being disputed, unbeknownst to me, by the card holder’s bank. (The removal of these funds caused issues with payment to my workers not being honored; thus I paid fees.) I was advised by Square dispute resolution to provide them with detailed information about the contract because Ms. Parks disputed it as an unauthorized transaction, even though she authorized this draw amount per the contracted draw schedule. (Square Secure is the credit card company that I used to charge credit cards). After several weeks, I was informed that the dispute resolution was ruled in my favor because Ms. Parks did authorize this transaction, per our contract. Nevertheless, since I had promised Ms. Parks prior to the funds being taken from my bank account without my knowledge, and causing me financial harm, that I would reimburse her (even though most of the phase 2 work was completed), it is to be noted that she has been fully reimbursed.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂