Gaithersburg glass company is by far the most accommodating company I have dealt with in many years. Michael and Sherry both went above and beyond to get a very time-sensitive project done for me quicker than I had hoped. I highly recommend Gaithersburg glass and will use them and only them for all my glass/ mirror projects! I highly recommend them!
I ordered a doggie door almost 2 months ago. I was told that it would take between 2-3 weeks. I haven’t received it yet and they do not even call to give updates. Every time I called they put me on hold for a long time and tell me that “this week” will arrive. I understand that materials and glass are out of stock however I can’t understand bad customer service or not calling the client for updates. I wanted to cancel the order and they said I can’t - I haven’t signed anything and h still can’t cancel the order since it’s costumed made. Waiting for the door still :/
Good place if you're looking for glass replacement.
We order glass, for a french door, to be replaced. The glass came in Jan 2021 but when the installers came to replace the old glass they told us the seal was too cold and would break if they tried to replace the glass then. They called when it got warm in April and came and replaced the glass with the seal intact. They did a great job. This is the second time we have used GAithersburg Glass and have been extremely pleased both times. The installers were wonderful.
Highly disappointed and disgusted on how they still have not emailed or called me back with my inquiry. As a local I highly DO NOT recommend. Extremely dissatisfied, honestly you would think they’d be better. Have not heard back from not one single person. Will definitely tell anyone and everyone to never come here.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂