Our regular vet stopped their boarding services so we found this place. Of course you worry when boarding your fur baby at a new place for the first time but they were incredibly responsive to questions and getting records from the other vet. It is also a GEORGOUS place. When we dropped off kitty we were joking that we would be staying in a Marriott for our trip but he had a room at the Ritz Carlton! It is literally a pet "resort"!
I will never bring my dog back here. There was not a single interaction where we got accurate information over the phone unless we were talking directly to the vet. We got a new puppy and wanted to try this company for all their services. Every single time we called and talked to them when we were not talking to the vet we received the wrong information. This included vaccine schedules, boarding, day camp, training/puppy preschool. The trainer is very good, handled our puppy for exposure and basic training well. The vet is awesome, she worked with us through a very small dog modified vaccine schedule. If it weren’t for their front desk/phone and inability to provide accurate information I would be fine.
Impressive place, with its own veterinary clinic on site, and clearly people very serious about animal care.
This used to be a great place to take my dog, which is why they are still getting 3 stars. However lately there has been a substantial drop in customer service. In attempting to setup a grooming appointment, I booked online and never had any follow up call to confirm. Only after calling them did I figure out it was not scheduled. Then today again I took my dog to their day camp, and arrived to pick my dog up at 6:30 as they had always been open till 7, with their google listed hours also show a closing time of 7. I previously received calls from them to let me know if they were closing soon. Again, I heard nothing from them despite their public profile on google showing a closing time of 7. This is a ridiculous change in customer service; the change in hours is certainly understandable. However, combining that with a complete drop in communication is not ok. I do not think my dog will be coming here anymore.
Wonderful staff! The vets here are knowledgeable although some of the surgical doctors are a bit on the arrogant side, but they know their stuff. They have a wonderful dog park on the grounds that is seldom crowded. And while I haven't used their day care services, everyone I've spoken with says it's great and are very happy. The biggest downside is that they are quite expensive...you get what you pay for. And even though I'm pretty sure most if not all of the staff are vaccinated against Covid as of July 2021, they will still not permit anyone inside...we have to call and wait in the stifling heat for someone to come out. Not a great environment to relay the issues your pet might be having.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂