The office scheduled a technician to come and install my supplied smart thermostat and to get my AC blowing cold again. The office said it would be an $89 service charge for them to come out and investigate what the problem was and would then present me with a work order to fix the issue and install the thermostat. Tech was delayed and arrived late - the office did call and notify me, but couldn't hit there original window. Tech arrived, inspected the system, determined that it was a bad wired thermostat and installed my smart thermostat. No inspection results discussion or fee discussion before performing the work. The tech then used unprofessional pressure techniques to sell a 1yr maintenance plan insisting that he was just doing it to help me and save me money. When asked what the charge to install a smart thermostat would be, he said $289. With the cost of the offered plan of $400/yr with no charge for any work today and the promise of 3 more service visits. If I would have know they would have charged me 289$ for hooking up 7 wires, I would have laughed him out of my house. The pressuring into the service plan was disgusting and a dishonest way of doing business in my view. On top of that, the AC only worked moderately better, but the tech or company doesn't seem to care because there was no follo up once the contract was signed. Beware. Watch them like a hawk and ask questions. Make them stick to the agree ld 89$ diagnostic fee. or find a more trustworthy company that actually cares.
Robert and Brian were on time very friendly yet professional. Robert figured out the problem within 15 min it was the Capacitor which cost about $300 bucks. He checked everything else it was good on the AC he went downstairs to the other half gave us an estimate for duct cleaning and a water device can't remember the name lol. And we signed up for maintenance Contract at $35 a month the AC is working beautifully and it only cost us $410.00 today for the repair call the Capacitator and the the first month of maintenance. OUTSTANDING!!
I really appreciated the technician’s, Fernando, work ethics. He explained everything in terms I could understand. He was very knowledgeable of what needed to be done without adding on unnecessary padding of the bill!
Fernando was very professional and skillful and knows his job very well and offered quality work. Thanks for sending a qualified tech wearing mask, gloves and shoe covers. This company is recommended by me and i like Fernando to be send for my home future maintainances as well.
It was a great experience having Jay and Robert for a great customer service. Jay provided every details about the heat pump and A/C systems that helped with my decision to make a purchase. He was very professional and continued with several follow ups with me including coming to my house to assist with the thermostat set up and provided explanation. Robert provided a great and professional service that was very pleased. Thank you Jay and Robert.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂