Is this your business?
Very quick to respond and very professional in completing the tasks without delaying/dragging
They were professional, clean, on time and had us back up and flowing in no time. The bill was much lower than I expected. FIVE STARS!!!
I’m really sorry to have to write this review because I have used Moxley in the past (owner - please feel few to look me up) and have had great experiences. UNTIL NOW. In our time of need - when our tankless hot water heater needed service - the customer service I received could not have been more disappointing. I actually felt disrespected on the phone this morning. I left a voicemail, asking for a call back, and the call wasn’t returned. When I reached out for a second time, I relayed my request for service, was placed on hold, and then told by their receptionist (who I could hear was being fed the response by someone in the background) that “we can work on it, but we can’t come out today, and the tankless heaters are such a pain, that even when we can come out, they’re going to prioritize other jobs over this one.” Are you even serious? That is an unacceptable response to tell any customer, especially someone who has given you business snd positive reviews in the past. Additionally, you’re going to actually tell your receptionist to tell me that you don’t want my business? Disrespectful and unprofessional. I will never use your business again and will discourage everyone from using you as well after such an awful experience such as this.
Always happy to share this company with clients. They never let us down.
Moxley Plumbing shows how a business is post to be. I had a emergency job on a Sunday afternoon call left a message to there office and they got back to me with in 30min. Moxley Plumbing fix the job in a few hours. I was willing to pay alot of money for the repair but it was too far of a price to think twice about if i was getting rip off. If you need a Reliable Honest and Fair price please call Moxley Plumbing 100% Reliable. Grate Job guys thanks again!
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂