Super polite and professional. Have use them many times in the past and will continue to use them.
My experience with Mr. Rooter and with Daryl in particular has been exceptional. Daryl has been to my house on two different occasions. On both occasions he has been friendly, respectful and performed his work in a professional and timely fashion. During Daryl's latest visit just yesterday, he went above and beyond in helping us locate and install a new faucet assembly in our kitchen sink. This was important to us because we are hosting a get together this weekend at our home. I will certainly recommend Mr. Rooter and Daryl to anyone and would not hesitate to have Daryl back to my home.
Friendly people. I had a leaky pipe by my toilet. Tech came and fixed it. Said someojust needed to be tightened. Took about 10 minutes, $135. An hour later I had no water coming to the toilet. They were closed by that time so I left a message. Got a call message first thing the next morning asking when would be a good time for them to come back. They were here 9am on Saturday. It was a simple fix, but they took extra time to tighten up a couple of other things. Very happy with their second visit, seems like your experience with them varies by who comes to do the repair. I would call them again if I need another plumbing repair.
From the call to make an appointment to the service I received excellent customer service. Daryl and Ralph were the technicians and they explained everything to me, were respectful and professional. HIGHLY RECOMMEND!
Just had them clean out our clogged kitchen drain this morning. They had to run their snake over 20' in. I called around 7:30 am, and they were able to come by 10. They were prompt, arriving within a few minutes of their projected time, courteous, professional, quick, and thorough. They cleaned up after they finished and gave me advice on future maintenance. Reasonable rate as well. Diary was training another young man. Both were great.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂