Very nice location, friendly staff. Facility is very clean and I have never seen a broken piece of equipment.
I came once here to work out since it’s in a close vicinity from where I work. I’ll give it 3 stars because I felt like the front desk staff was interested in their conversations rather than acknowledging guests coming in and out. Not even a hello or have a good day as I experience at other PF locations. The bathroom wasn’t clean either. I can only speak for the Women’s bathroom. But overall I like how other guests had their masks on and cleaned the machines after each use.
It can't compare to the one in Springfield VA at Concord Center. Shout-out to Nick! edit: 8/24/21 The facility is much cleaner now...except for the showers. I think they need to be torched. hahaha
To whom it may concern, please be informed your team member Kelvin Romero is a TREMENDOUS asset to your establishment. I have not come across decent customer service in many years. He went above and beyond my expectations to resolve a matter that was quite unique. He was professional, compassionate, and very helpful. It is people like him who will keep your guests happy and coming back. Huge pat on the back for this young man. Thank you Kelvin for all of your help.
The Montgomery County mask mandate actually does make exceptions for people who are actively exercising and only requires that the mask be worn while walking around the gym. This Planet Fitness goes above and beyond what the mandate actually requires by forcing people to wear masks EVEN while they are on the treadmills / elliptical trainers / arc trainers. If you want to find a practical way to oppose these heavy-handed measures - or just don't want to inhale carbon dioxide while running - I strongly suggest canceling your membership in protest, and then enrolling at a gym that only enforces what the mandate requires.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂