Potbelly Sandwich Shop

544 N Frederick Ave, Gaithersburg, MD 20877, USA

About Potbelly Sandwich Shop

4.3 / 5

from reviews

Is this your business?

    Alexis Childers
    August 03, 2021

    My mother and I came here for a late night snack of strawberry milkshakes and cookies. The lady was extremely helpful. We were able to share a few laughs with her and her fellow coworker. The establishment is extremely clean and with the friendly staff, the service is 10/10. Thank you for a beautiful evening with milkshakes!

    Erik Larson
    September 25, 2021

    Got in, got out with exactly the right stuff. Who could ask for anything more? What? More details? Okay: the Cheddar Broccoli soup was delicious and came with plenty of oyster crackers.

    Ethan Hansen
    September 16, 2020

    UPDATE: The new manager of this shop reached out to me to sincerely apologize and give me a refund, as well as to assure me that such shoddy service would not be tolerated under his management. I appreciate the gesture, and am willing to give this location another chance. Every online order I've ever received from this shop (which is less than a mile away from me!), no matter which delivery service I use, has either been missing an item, lukewarm, or both. Not to mention their deliveries always take between 45 minutes and an hour, and again, I live less than a mile from the shop!!! Their app and website also give no option for refunds on missing items or feedback aside from a 1-5 star rating. Absolutely abysmal service. I'm out of patience with this location.

    Nav Dez
    November 14, 2020

    I would think for a relatively new location the service would be on point. However, the service at this location (unlike other locations in the area) was not good. When we ordered a basic sandwhich with double meat, they got the meat wrong. Then when they remade the sandwhich and we reiterated that we wanted double meat and they gave us a sandwhich with even less than regular portion. When we asked for a water cup, they were out. I asked them can I just use one of the soda cups? And he’s like, no I can’t give that to you there are cameras and I’ll get in trouble. (Seriously? But the cameras won’t see that I got water?) I say ok then, can you check in the back if you have more water cups? And he wasn’t even willing to go to the back to check. How indecent can someone be that a customer is thirsty and they just want water and they’re not willing to help them.

    Beth Barker
    June 18, 2020

    Friendly efficient service. Employees taking necessary precautions. Yummy food. The chips they carry are super flavorful. A bit strong for my taste but if you like a flavor blast you should try Zapp's chips. The dream bar is aptly named. The texture is a cross between pie crust and cookie. I enjoyed it.

    Potbelly Sandwich Shop

    Our Address

    544 N Frederick Ave, Gaithersburg, MD 20877, USA

    Interested in being listed with us?

    We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂