Large store. Convenience location. Lots of outdoor parking. Great deli, bakery, produce and products. Helpful staff. Reasonable prices for products. Masks and social distancing required.
This location is terrible! The employees act like spoiled, 7 y/o brats, without any supervision. They never get orders right and refuse to fix the problems in a timely manner. They lie and give customers the run around, so they can avoid doing any work. They also have no problem cursing out their customers. All employees at this location need to be retrained or replaced, especially Keith and his team. I did not appreciate being cursed out today after my order was completely wrong and it took several hours and several lies from his department to finally fix the issue in a way which was not at all acceptable. I expect an apology. If you take my money, but do not uphold your end of the deal, I expect you to fix the issue IMMEDIATELY, not hours later, or I expect a refund IMMEDIATELY, not hours later. As a paying customer, I deserve respect and will not tolerate lies. Do better! Until I get an apology, this Safeway and Safeway.com have lost my business. The only job requirements are to be able to read and be pleasant to customers. They have failed miserably at both!
So I realize the mask mandate is back in effect. I completely understand. I slipped out of the office a few minutes ago to grab some tea, and forgot my mask. I realized it going in, in hopes to just buy a mask if needed. I didn’t see any, so I went to the cashier with my tea and immediately apologized. I was greeted with “yea, you have to leave the store, I can’t sell you anything” I said I’m sorry can I buy a mask? She replied with “we don’t have any” . I was 100% in the wrong, but customer courtesy? Politeness? I will never go into a Safeway again, my money spends anywhere. Should have at least been polite. My office will go to Giant down the street from now on.
I love the selection here, they have a great deal of vegan and vegetarian friendly foods. They keep the place well organized and clean. I come here almost every week for my grocery run and always leave with great deals!
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂