I think the overall harshness of the parking is an exaggeration. It is true at times. But parking is parking, and people have places to be. It could be better yes, but I always find parking no problem. The staff here is always kind and helpful. Management, always A1 and available to help. In-store is always good and clean, and has everything well organized and sorted. My main issue is ordering ANYTHING online at this location. I would say 8 out of 10 times, something gets canceled from my order and I either have to order it from Aspen Hill, (farther away but always completes my order), but often times I have to go in to the store myself, go to the correct isle, find it on the shelf, and then bring it to customer service to fix my order and ask why it was canceled when they had it. The inventory tends to always be off, and those who pull the orders cancel for no reason. This is annoying for obvious reasons, but as a business, I have to gather and file receipts not only for completed orders, but also canceled ones which means I have more back end work for their lack of excellence. Overall a great place to shop, but man their online team drives me crazy at times, but yet, I still order from there because it's convenient, and the staff is always friendly, but please, fix your inventory and online experience.
Like most places, you can order online and do curbside pickup. Awesome plant deal this week! $12.50 for 3 gallon double knockout roses. Actually all roses were 50% off. Azaleas were $6.88 for a gallon pot, more than 50% off. The guy at the plant area was friendly and helpful on a rainy day😀
I really appreciate the customer service in this store. Friendly and helpful. Really helped me out with an issue about a trash can. Please keep the good work there!
Store is very clean and organized. Staff was very helpful in finding the stuff we were looking for. Good collection of indoor plants.
I wish a better customer service is available at the store. There’s no one to check availability of the items or explain the features of any item in the store. No one bothers to check availability of asked and they just have a standard answer “ we are out of it”. I requested for help to load something in my car and no one bothered till I asked for a Manager who came in to Garden Section but was so casual in his approach.
We would be honored! Please reach out and expect to be treated like the ROCKSTAR that you are! 🙂